A dedicated multilingual team, operational in 14 days. Save up to 60%, without compromising on quality.
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+15 companies trust us
★★★★★ 4.9/5
„We are very satisfied with the quality and response speed across all support channels – from email and phone to live chats."
„Set up in two weeks, KPIs reached after 30 days. Exactly as promised."
„Transparent pricing, clear SLAs, weekly live calls. No hidden-cost games."
„Multilingual support quality our internal teams now use as the benchmark."
„We get senior profiles we couldn't have hired internally in 6 months."
„The account manager speaks our market's language. Huge daily-business difference."
The numbers speak
AI + Human
Studies show: AI can technically handle up to 43% of work tasks. But the remaining 57% still need real people for judgment, empathy, cultural understanding and strategic decisions.
We use AI where it is fast and scalable.
Human expertise takes over where complexity, trust and sensitivity matter.
This reduces costs without sacrificing quality.
AI-powered. Human-led.
Why Konzept Services
We are the first outsourcing company delivering a full service stack across markets with one multilingual team, at transparent prices that are the same for every client.
Germany, Austria, Switzerland, France, Benelux, from one team, with one point of contact and one invoice. No local subcontractors, no quality loss at language borders.
We are the first outsourcing company to display our rates openly in a live configurator. A Fortune 500 pays the same hourly rate as a 10-person start-up. No backroom deals, no hidden setup fees, no vendor lock-in. You see what you pay before the first call.
Every mandate ships with a dedicated account manager fluent in the languages of your target market, plus a permanent contact in your native language. Competitors charge for this; with us it is standard because steering should never be an add-on.
You choose the term that fits your business, not us. 3-month notice as standard, longer commitments with a price advantage, shorter pilots on request. No 12- or 24-month trap like classic BPO providers. If we do not deliver, you leave.
Packages
In 60 seconds, compare which setup fits your market, team and goal.
Customer support live in 14 days.
For
SMBs and scale-ups needing multilingual L1 support without internal hiring.
Outcomes
Typical flow
B2B pipeline for DACH, France, Benelux.
For
B2B teams needing qualified meetings and outbound volume without hiring SDRs.
Outcomes
Typical flow
End-to-end offshore team under your brand.
For
Growth companies outsourcing support, sales, back-office or IT in one bundle.
Outcomes
Typical flow
Package comparison
All three packages at a glance – choose by goal, team size and speed to launch.
Starter SupportFrom 1.900 € | Growth SalesFrom 2.400 €★ | Scale OperationsFrom 12.000 € | |
|---|---|---|---|
| Focus | L1 customer support | Outbound sales / SDR | End-to-end team |
| Time to start | 14 days | 3–4 weeks | 4–8 weeks |
| Team from | 1 FTE | 1 FTE | 5 FTE |
| Market languages | DE · FR · EN | DE · FR · EN | DE · FR · EN |
| Account manager | |||
| Multi-function (Support + Sales + BO) | |||
| ISO-27001-ready & QA | |||
| Weekly reporting | |||
| See details | See details | See details |
Language services portal
Sworn DE⇄FR translations, certified interpreters and tailored language courses – each with a transparent price configurator.
The difference in one table
* Comparison based on one customer support agent (junior, full-time) on a 12-month contract per our price calculator. Payroll taxes included, excluding office costs.
Ready to outsource?
Free audit, transparent quote in 48 hours, start in 14 days. Cancel anytime, no hidden commissions.
Cancel anytime · Tools & licences optional (from €390/month) · Reply within 24 h